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Warranty Policy



Lifetime Warranty
frogg toggs ® - Lifetime Warranty To ensure your complete satisfaction, we offer an exclusive lifetime warranty on Pilot II™ gear. Our warranty does not cover damage indicted by tree branches, fish hooks, fillet knives, shotguns, chainsaws, falling down a mountain, failure of your chute to open, fire-walking, becoming a porcupine’s love interest, gator wrestling or any similar brushes with Mother Nature and its inhabitants. Losing the removable hood is not covered under warranty, but we will sell you another one at a VERY reasonable price. DON’T FORGET TO REGISTER To register your new Pilot II™ gear and become eligible for the exclusive lifetime warranty to which your purchase entitles you. Click here to fill out and submit the electronic warranty form, and you will receive email confirmation. From then on, if you find a defect in the material and workmanship of your gear, simply return it to: frogg toggs®, 131 Sundown Drive NW, Arab, AL 35016. We will evaluate the defect, and if it qualifies under our warranty, we will repair or replace the defective gear at no cost to you. If you have questions or require assistance, please contact our customer service department toll-free at (800) 349-1835.


Two-Year Warranty
frogg toggs® - Two Year Product Warranty To ensure your complete satisfaction, we offer an exclusive two-year. Our warranty does not cover damage inflicted by tree branches, fish hooks, fillet knives, shotguns, chainsaws, falling down a mountain, failure of your chute to open, fire-walking, becoming a porcupine’s love interest, gator wrestling or any similar brushes with Mother Nature and its inhabitants. Defective gear is not in the frogg toggs® DNA, and we want to do everything we can do to correct any product issues that may arise. DON’T FORGET TO REGISTER To register your new product and become eligible for the exclusive two-year warranty to which your purchase entitles you. Click here to fill out and submit the electronic warranty form, and you will receive email confirmation. From then on, if you find a defect in the material and workmanship of your gear, simply return it to: frogg toggs®, 131 Sundown Drive NW, Arab, AL 35016. We will evaluate the defect, and if it qualifies under our warranty, we will repair or replace the defective gear at no cost to you. If you have questions or require assistance, please contact our customer service department toll-free at (800) 349-1835.


One-Year Warranty
frogg toggs ® - One Year Product Warranty To ensure your complete satisfaction, we offer an exclusive one-year. Our warranty does not cover damage inflicted by tree branches, fish hooks, fillet knives, shotguns, chainsaws, falling down a mountain, failure of your chute to open, fire-walking, becoming a porcupine’s love interest, gator wrestling or any similar brushes with Mother Nature and its inhabitants. Defective gear is not in the frogg toggs® DNA, and we want to do everything we can do to correct any product issues that may arise. DON’T FORGET TO REGISTER To register your new product and become eligible for the exclusive one-year warranty to which your purchase entitles you. Click here to fill out and submit the electronic warranty form, and you will receive email confirmation. From then on, if you find a defect in the material and workmanship of your gear, simply return it to: frogg toggs®, 131 Sundown Drive NW, Arab, AL 35016. We will evaluate the defect, and if it qualifies under our warranty, we will repair or replace the defective gear at no cost to you. If you have questions or require assistance, please contact our customer service department toll-free at (800) 349-1835.


PRODUCT LIMITED WARRANTY

Guntersville Breathables Inc. (Frogg Toggs) warrants this product to be free from defects in materials and workmanship for 1 year (unless otherwise noted).

If you feel that your product is defective in any way you may:

1. Return the product to the Frogg Toggs dealer from which it was purchased. The dealer will make the determination if the product is defective and if so, either replace the product with a new one or refund the purchase price of the product to you.

2. Return the product directly to Frogg Toggs. In order to do this you must first obtain a Return Merchandise Authorization (RMA). You can reach our customer service department at 800-349-1835 or via email at returns@froggtoggs.com during normal business hours. Upon receipt of the product, Frogg Toggs will determine if it is defective and if so, will either replace or repair the product (cash refunds are not an option). Regrettably, customers are responsible for return shipping expenses. Please feel free to use the most convenient and available shipping method for you. However to protect your package from loss and to ensure prompt delivery, we recommend using a shipping service which provides accurate and up-to-date tracking information. Please retain all shipping receipts and correspondence with Frogg Toggs. Frogg Toggs is not responsible for lost or stolen packages. 

This warranty begins at the date of the original purchase. Proof of purchase is required to obtain warranty coverage.

This warranty is void where product failure is due to unreasonable use, misuse, accident, damage, alteration, or normal "wear and tear"..., The owner is responsible for ordinary maintenance and care of the product. Only manufacturing defects will be considered for replacement.

FROGG TOGGS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGE OF ANY KIND RESULTING FROM FAILURE OF THE PRODUCT OTHER THAN THE REPLACEMENT OR REPAIR OF SUCH PRODUCT.

By registering with our site you will not need to keep up with your sales receipt for returns. We will have a digital record of your purchase item.

 

Warranty Registration Form