Return Policy for Our Online Store
We hope you love what you ordered. But in case you don’t – perhaps it’s a little too big, or the style just isn’t you – we’ll gladly exchange the item/s or issue a refund back to the credit card used for the purchase. This policy only covers return requests for non-defective products purchased directly from our online store www.froggtoggs.com. Requests for potentially defective products are covered under a separate Warranty Policy www.froggtoggs.com/warranty.
To submit a request for a return, log into your account on froggtoggs.com. After you log into your account you will be able to access your previous orders and commence with the return process. Checked out as a guest? No problem just register your new account with us and you’re ready to go. (Please give 24 hours for your account to connect with your previous order) If you should need any assistance during this process please contact a Frogg Toggs Representative and they can help get you on the right path. Contact Us At: 1-800-349-1835
After you have received your RMA# please make sure that it is clearly indicated on the outside and inside of the package on all return shipments. Products must be in unused and resalable condition upon return. Regrettably, customers are responsible for return shipping expenses, nor are original shipping cost refunded. Please feel free to use most convenient and available shipping method for you. However, to protect your package from loss and to ensure prompt delivery, we recommend using a shipping service which provides accurate and up-to-date tracking information. Please retain all shipping receipts and correspondence with FroggToggs. FroggToggs is not responsible for lost or stolen packages.
Once return is received and the credit is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Please feel free to contact us by phone or email if you have additional questions concerning your return. Our Customer Service Number is 1-800-349-1835 or email firstname.lastname@example.org.