frogg toggs® - Privacy Page

Privacy Policy

Guntersville Breathables, Inc. has created this privacy policy to inform you of the information gathering and dissemination practices for this website, www.froggtoggs.com. GBI, which operates this website, wants to demonstrate our commitment to your privacy, by notifying you of:

What personally identifiable information of yours is collected through this website; The organization collecting the information; How the information is used; With whom the information may be shared; What choices are available to you regarding collection, use and distribution of the information; The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under GBI's control; and how you can correct any inaccuracies in the information. If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at service @ froggtoggs.com or by phone at 1-800-349-1835.

Visiting www.froggtoggs.com

Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies

"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.froggtoggs.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Ordering from Guntersville Breathables, Inc and frogg toggs®.

When you order from www.froggtoggs.com, we need your name, email address, shipping address, phone number and credit card number/expiration date. We use this data to process your order, ship your order, and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Your credit card information is encrypted by our accounting software as soon as it is entered and is no longer retrievable by our customer support personnel. Therefore, it may be necessary for GBI employees to contact you to verify your credit card information for re-order or backorder / return purposes.

Opening a Guntersville Breathables, Inc and frogg toggs®. account

We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed a purchase transaction with us. You can send an email to service @ froggtoggs.com or call us toll-free at 1-800-349-1835 and inform us that you want to unsubscribe to our email list.

Customer Service

In addition to being able to call our customer service department, you may also email us at service @ froggtoggs.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Entering contests/sweepstakes

Whenever we run a contest or sweepstakes relating to our site, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the contest/sweepstakes.

We may also contact you with promotional offers if you have entered one of our contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. You can also opt out via email to service @ froggtoggs.com or telephone at 1-800-349-1835.

Customer Feedback

You can send us feedback via email to service @ froggtoggs.com to give us any input which we will use to improve our site. We only use these emails to make improvements on our site. Except as provided in this privacy policy, this data is not shared with anyone in any way.

Our Third Party Relationships

We have established several relationships with third parties vendors to best serve our customers.

Retailer: GBI operates this website pursuant to agreements with frogg toggs®. Pursuant to such agreements, frogg toggs® is entitled to access and use the information collected through this website to the same extent and in the same manner as GBI. Additionally, frogg toggs® may contact those customers who have agreed to receive promotional offers about offers in its land-based stores. frogg toggs® has agreed to abide by this privacy policy and the same restrictions and limitations applicable to GBI hereunder.

Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other websites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.

Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

Credit Card Processing: We use CPGateway by Radiant Systems to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes. Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Additional Third Party Relationships: From time to time, GBI may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

Additionally: We may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Security Policy

We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that you may click on for instructions on how to retrieve your password.

Changes to Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Questions about our Policies

If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at service @ froggtoggs.com or by phone at 1-800-349-1835.

Call us Tollfree: (800) 349-1835